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Frequently Asked Questions

Q: Who May Apply?

A: Any not-for-profit club or team, or non-profit organization.

Q: What is the Minimum Order Amount?

A: The minimum amount for the initial order is 240 bags, which is 6 cases. Remember, flavors are packaged by the case!

Q: Is a Deposit Required When Ordering Cookies?

A: Groups can choose to either prepay upfront or follow our fundraiser payment schedule. If the group decides to follow the payment schedule, our Payment Schedule Agreement must be completed in addition to the General Contract. An appointment must be made for both signers to visit a Cookie Corner location and submit credit card information. Cards will not be charged unless the payment is not received according to schedule. We have additional payment options available for schools.

Q: If We Choose to Follow the Payment Schedule, What Will Our Schedule Be?

A: When following the payment schedule, the total amount is broken down into three payments. Your first payment will be due two weeks after you receive the cookies for sale. At this time, you will need to pay 25% of the total amount that you owe. After the fourth week, you will make a 50% payment. The remaining 25% owing is due after the fifth week. This final payment is due one week after your group has finished selling the cookies. It is very important that your group begins selling the cookies immediately so that your coordinator can make the first payment on a timely basis.

Q: Can Tickets Be Sold Before the Cookies?

A: We do not provide tickets for presale. Cookies are very much an impulse item. When people see them, they want to eat them! Our experience is that it is easier for groups to sell the cookies than tickets. However, if your group chooses, you can always organize pre-orders from family and friends.

Q: How long does the sale last? How about the cookies?

A: The cookies must be sold within four weeks from the day the cookies were received. This is to ensure that the end customer receives fresh cookies and has ample time to eat them. The cookies last for three months from the time we give them to you. This gives the customers at least two months to enjoy fresh cookies.

Q: How Far in Advance Do We Need to Place Our Orders?

A: After completion of the Fundraiser General Contract paperwork, we will begin to bake your order. Normally orders are ready in 7 to 10 business days. Larger orders may take longer. If there are special circumstances, we will do our best to accommodate your group's needs.

Q: Help! We’re Running Out of Cookies. Can we Re-order?

A: Absolutely! Keep in touch with us by e-mail or telephone and let us know how your fundraiser is going. If you’re running low and believe you’ll need to re-order, we can help to ensure that your group doesn’t run out of cookies. The minimum for re-orders is 1 case (40 bags).

Q: Do You Deliver?

A: For orders over 240 bags, we will deliver the cookies to one location on Oahu. Otherwise, you may arrange to pick up your cookies at our production facility (between downtown and the airport), or select retail locations across the island.  Please contact our office if you'd like more information regarding delivery or pick-up.

Q: How Can My Neighbor Island Organization Participate?

A: We ship neighbor island orders via Young Brothers. For orders of at least 480 bags (12 cases), shipping is free of charge.  For orders under 480 bags, the shipping cost is $50.00. Full prepayment is required for neighbor island orders.

Q: How Can My Mainland Organization Participate?

A: Unfortunately, at this time we do not offer our fundraising program outside the state of Hawaii.

Q: What if My Question Wasn’t Answered?

A: Please email us at info@cookiecorner.com or call us at (808) 832-9840 and we would be happy to answer any other questions you might have.
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